Terms and Conditions of Services

1. Cancellations - 72 hours' notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given.

2. All payments are subject to a monthly payment plan; however, initial consultation fees will be invoiced and must be paid in advance to confirm your initial appointment.

3.LNZ's Dog Training reserves the right to cancel the contract (at any time and with immediate effect) if any dog/s under the contract do not respond well to the therapy plan (where the continuing of said contract is deemed, byLNZ's Dog Training, to constitute a safety risk.

4. All dogs will be on leads during training unless a prior agreement has been reached withLNZ's Dog Training.

5. The trainer will apply personal judgment and cut short a training session, if necessary, because of extreme weather conditions, including, but not limited to, extreme heat, torrential rain, thunderstorms and snow/ice. The decision to do so lies with the trainer's judgement for the safety of themselves, members of the public, other animals, and the recipient. In such circumstances, the decision to refund that session (complete or partial) is at the discretion ofLNZ's Dog Training.

6. If necessary, The trainer will apply personal judgment and cut short a training session if the trainer feels the dog is not coping well. In the case of anxious dogs, the trainer may do the initial session with the owner only or split the initial consultation into two shorter sessions.

7.LNZ's Dog Trainingcannot fully guarantee a 100% success rate. However, the methods used in any training plan have a high success rate with clients who follow and practice them in the long term.

8. All methods used are kind, ethical and effective; however, they are not instant and take commitment from the client to work with their dog long-term.

9. All dogs known to have a bite history either with other dogs or humans) or that have otherwise previously caused injury, need to wear a muzzle.LNZ's Dog Training accepts no responsibility for dogs who are not muzzled or otherwise kept under control during or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support, and a refund may not be offered.

10.LNZ's Dog Training hold relevant insurance with Cliverton Insurance. However, any accident or injury during our training session will not be covered if you fail to use the appropriate equipment or do not follow the trainer's advice.

11. A 'stooge dog' may sometimes be brought in to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions.

12. You are happy forLNZ's Dog Training to share success stories about your dog via social media, including sharing photos.

13. You are happy to write a testimonial if requested.

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14. You agree to report/check in regularly about your dog's progress through either email, text, or sharing on our Facebook page or responding to any communication fromLNZ's Dog Training.Continued failure to do so may result in a termination of your support.

15. Regarding behavioural issues, you agree to consent to work with us and are happy for us to contact your vet on your behalf.